Privacy Policy

SECTION 1Introduction

The Reyes Firm respects your privacy. This policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have.

It applies to visitors to this website, our clients, and anyone who contacts us by telephone, text message, web form, email, or application-to-person (A2P) messaging.

SECTION 2Information We Collect and Why

Information you provide directly

• Contact information — your name, telephone number, email address and mailing address, so that we can respond to you and communicate about your matter.
• Case information — details you choose to share about an accident, injury or legal question, so that we can assess whether we are able to help.
• Messaging consent records — your opt-in to receive text messages, the date and time of that opt-in, and any subsequent opt-out, so that we can honour your preferences and keep records required for A2P messaging compliance.
• Support correspondence — the content of your messages, calls and emails with our team, so that we can maintain an accurate record of your matter and respond properly.

Information collected automatically

• Device information — IP address, browser type and operating system.
• Usage data — pages viewed, links clicked and time spent on the site.

Cookies and tracking technologies

This website uses cookies and similar technologies, which fall into the following categories:

• Strictly necessary — required for the site to function.
• Analytics — used to understand how visitors use the site so we can improve it.
• Advertising and measurement — used to measure the performance of our advertising and, in some cases, to show our advertising to people who have visited this site.

You can disable or delete cookies through your browser settings. Doing so may affect how parts of this site function.

SECTION 3Text Messaging and Mobile Data

If you opt in to receive text messages from us, we use your mobile number to communicate with you about your matter, including case updates, appointment reminders and notices we are required to send.

We do not sell, rent or share mobile numbers, message content, or opt-in and opt-out records with third parties or affiliates for their own marketing purposes.

Message frequency varies depending on your matter. Message and data rates may apply. You can stop receiving messages at any time by replying STOP, and you can request help by replying HELP. Opting out of text messages does not affect your legal matter or your ability to reach us by telephone or email.

SECTION 4When We Share Information

We share information only in the following circumstances:

• Service providers — companies that help us operate, such as cloud hosting, client and case management software, secure messaging, telephony and website analytics providers. These providers are contractually bound to protect your information and to use it only for the services they provide to us.
• Where required by law — in response to a subpoena, court order or other legal obligation, or where disclosure is necessary to protect the rights, property or safety of our clients, our firm or the public.
• Business transfer — if the firm is involved in a merger, acquisition or transfer of assets, information may be transferred as part of that transaction, subject to the protections in this policy.

We do not sell your personal information.

SECTION 5Data Security

We maintain administrative, technical and physical safeguards designed to protect your information, including encrypted storage, access controls limiting who within the firm can view your information, firewall and threat monitoring, and encrypted transmission of data submitted through this website.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

SECTION 6How Long We Keep Information

We keep personal information only as long as necessary for the purposes described in this policy, including to provide legal services, to comply with our legal and professional obligations, to maintain client files in accordance with the record-retention requirements that apply to Florida attorneys, and to resolve disputes.

Records relating to messaging consent are retained for as long as required to demonstrate compliance.

SECTION 7Your Privacy Choices and Rights

Subject to our legal and ethical obligations as a law firm, you may ask us to:

• Confirm what personal information we hold about you and provide access to it;
• Correct information that is inaccurate or incomplete;
• Delete information, where we are not required to retain it;
• Stop sending you marketing communications or text messages;
• Limit how we use your information; or
• Withdraw a consent you previously gave.

Some rights are limited. Where information forms part of a client file, or where a legal, regulatory or professional obligation requires us to keep it, we may be unable to delete it. If we cannot act on your request, we will tell you why.

How to make a request

Contact us using the details in the Contact section below. We may need to verify your identity before we act, so that we do not disclose information to the wrong person. We aim to respond within 30 days.

SECTION 8Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13.

Some of our educational resources are written for parents and for teenage drivers. These materials are intended to be requested and used by a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.

SECTION 9Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page. If we make a material change, we will take reasonable steps to notify you, which may include email or text message where we have your consent to contact you that way.

SECTION 10Contact Us

If you have a question about this policy, or if you wish to exercise any of the choices described above, contact us:

• Email — contactus@thereyesfirm.com
• Telephone — (833) 422-3329
• Mail — The Reyes Firm, 4730 N. Habana Ave., Suite 201, Tampa, FL 33614

Please write “Privacy Request” in the subject line or mention it when you call, so that your request reaches the right person.